Everything You Need to Run Your Field Service
One app from first call to renewals: customers book and sign quotes online, intelligent dispatch sends the right tech, the work, signature and payment happen on site, and service agreements schedule the next visit. Free for up to 5 users.
Large Teams
Unlimited users on every paid plan — no seat cap, no minimum team size. Grow from five technicians to five hundred without changing plans.
Pro & EnterpriseScheduling & Dispatch
Schedule jobs, assign technicians and track SLAs from one calendar and dispatch board. Pro adds intelligent dispatch that rebalances all day.
All PlansAuto-Assignment
Assign the right technician automatically based on skills, location, workload, and customer preferences. Cut dispatch time to seconds.
ProDynamic Dispatch
Dynamic dispatch that adapts through the day beats static 6 AM schedules. No more rebuilding the board by hand when the day changes.
ProCertification Tracking
Put expiry dates on technician skills. Reminders go out at 30 days, 7 days and on the day, and an expired certification stops qualifying for auto-assignment.
ProMobile App
Field service mobile app for iOS & Android with offline-first sync, GPS location, a Navigate button, and job photos on Pro.
All PlansCustomer Portal
Give customers a branded portal to request service, view job status, approve quotes, and pay invoices online.
ProOnline Booking
Your own booking page. Customers request a service, a date and an arrival window, and you approve each request before it goes on the schedule.
ProCompany Branding
Your logo on invoices, the customer portal, customer emails, your booking page and your team's mobile app. Your own domain and email address on Enterprise.
ProTime Tracking
Technicians set their status in the mobile app, and hours, overtime and punctuality build into timesheets and attendance reports.
ProTimesheets
Automatic daily timesheets from one-tap clock events — overtime, breaks, and payroll-ready CSV exports without paper.
ProMileage Tracking
Every drive to a job is logged automatically for IRS-ready records and a year-end CSV. No paper logs, no second app.
ProWork Orders
Manage complex jobs with templates, sub-job dependencies, Gantt charts, budget tracking, and recurring schedules.
EnterpriseInventory Management
Track parts and stock levels across multiple warehouses, manage bins, and auto-deduct inventory when parts are used on jobs.
EnterpriseAsset Management
Track equipment from purchase to retirement. Schedule preventive maintenance, monitor depreciation, and manage asset locations.
EnterpriseRecurring Jobs
Repeat maintenance visits on a daily, weekly, monthly or quarterly pattern, with a preferred technician if you want one.
ProOffline Field Service App
Technicians keep working without signal, and changes sync when the phone reconnects.
All PlansJob Photos
Technicians attach photos to the job from the mobile app, so the record of the work stays with the job.
ProTechnician Availability
Weekly working hours, weekday change requests the office approves, and Available, Wrap-up, Lunch, Off duty and Vacation statuses.
All PlansEquipment Warranty Tracking
Warranty dates and alerts on customer equipment, plus warranty service records, so the office knows what a unit's warranty covers before sending anyone.
EnterpriseSingle Sign-On
Staff sign in with their Microsoft Entra ID work account, and SCIM keeps accounts and roles in step with Entra.
EnterpriseField Service Reporting
An owner dashboard for backlog, return visits, on-time arrival, retention and job profit, built from the jobs, invoices and customers your team already works in.
ProWork Order Gantt View
Every step of a multi-visit work order on one timeline: who is on each step, what is waiting and what is overdue.
EnterprisePurchase Orders
Approve purchase orders, send them to suppliers and receive parts into the right warehouse, even a partial shipment.
EnterpriseWin the work, get paid, keep the customer
The parts of the customer lifecycle that happen before and after the visit: pricing and quotes, sign-off on site, reviews, memberships, and knowing which jobs made money. See how the full lifecycle works in the docs.
Pricebook
One list of services, labor and materials for quotes and your booking page.
ProQuotes & E-Signature
Up to three options, e-signature and deposits; accepted quotes become jobs.
ProJob Forms & Signatures
Checklists that attach to the job, required forms that block completion, and customer sign-off on the tech's phone, even with no signal.
ProReview Requests
Ask every customer for a rating after each job, show every rater your Google review link, and hear about unhappy customers first.
ProText Notifications
Booking confirmations, day-before reminders and on-my-way texts from your own Twilio number, alongside the emails customers already get.
EnterpriseMembership Plans
Sell maintenance memberships with member pricing on quotes and invoices, visits that book themselves, and card autopay.
ProJob Profitability
See the margin on every completed job: revenue before tax minus labor, parts and mileage, with missing costs shown as Unknown.
ProCustom Fields
Add your own fields to jobs and customers: 10 per record type on Pro, 50 on Enterprise.
ProWebhooks
Tell your CRM, reporting and other tools when jobs are completed, invoices are paid and new customers come in. Signed, logged and retried.
EnterpriseAI Connector
Connect the AI assistant you already use to your jobs and customers. Your AI drafts, and your team sends.
EnterpriseAI Receptionist
Your voice agent answers after-hours calls and creates Pending requests your staff confirm.
EnterpriseAI Quotes and Renewals
Your AI drafts quotes, membership offers, renewal offers and follow-ups from your records. Your team sends every one.
EnterpriseQuickBooks Online Integration
Customers, invoices and payments sent from FSM Navigator to your QuickBooks Online books. Pro.
ProInvoicing and Payments
Invoice from the job on every plan; customers pay by card or ACH on Pro.
Customer Management and CRM
Every customer, site and job in one record.
Technician GPS Tracking
Technician location from the phone, plus a Navigate button. Every plan.
Integrations
Every connection and the plan it needs.
Choosing a field service system
Still deciding how you want to run the business? Compare field service software approaches before you pick a plan. Starting out? Here's what the Free plan includes. Weighing a move from your current system? See what to compare in field service software alternatives.
More Capabilities
Go deeper into the specialized tools inside Work Orders, Inventory Management, and Asset Management.
Work Orders
Features by Trade
The same features, shown the way each trade uses them day to day.
Work orders by trade
Mileage tracking by trade
Online booking by trade
Quotes by trade
Job profitability by trade
Pricebook by trade
QuickBooks by trade
Built for Your Industry
See how FSM Navigator® solves the specific challenges of your trade.
HVAC
Seasonal demand, emergency dispatch, PM contracts.
Plumbing
Emergency calls, parts tracking, after-hours shifts.
Electrical
Skill-based matching, permit and inspection steps, multi-day projects.
Managed Print
SLA compliance, parts inventory, asset tracking.
See every industry we serve · Browse checklists, case studies and guides
Frequently asked questions
What features are included in the free plan?
The free plan includes job creation and tracking, manual scheduling and dispatch, status workflows, email invoicing, a customer database, role-based access for up to 5 users, technician availability, and user invitations with email onboarding.
How does intelligent auto-assignment work?
Intelligent auto-assignment matches the best available technician to each job based on skills, certifications, location and availability, accounting for drive time. It rebalances work across your team as the day changes.
Does FSM Navigator have a mobile app?
Yes. FSM Navigator offers native iOS and Android apps so technicians can view their schedule, navigate to jobs, update statuses, and take photos from the field. Push notifications keep everyone informed in real time.
Can my customers view their jobs and pay invoices online?
Yes. The Pro plan includes a self-service customer portal where your clients can view job history, track upcoming appointments, and pay invoices online using secure magic-link authentication.
Is FSM Navigator secure?
Absolutely. Every plan includes industry-standard encryption for data at rest and in transit, multi-tenant isolation, multi-factor authentication enforcement, and full audit logging so you always know who did what.
Does FSM Navigator integrate with QuickBooks?
Yes. The Pro plan includes QuickBooks Online integration so your invoices, payments, and customer records are sent to your accounting software automatically.
Looking for something else? See all frequently asked questions.
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