Run Your Managed Print Business from Service Call to Renewal
Managed print services software that keeps toner and parts as inventory items, dispatches break-fix techs, and monitors SLA timers — so you protect every contract and stop leaving money on the table.
Free for up to 5 users · 14-day trial on paid plans · Setup takes under 5 minutes
Built for managed print service providers
Running a Managed Print Operation Shouldn't Feel Like Guesswork
If any of these sound familiar, you're not alone — and there's a better way.
Toner Inventory Is a Black Hole
You're managing supplies across dozens of client sites. A client calls — their MFD is out of toner and it's an SLA breach if you don't deliver today. Meanwhile, another warehouse is overstocked with cartridges nobody needs.
With FSM Navigator®:
Keep toner, drums, and fusers as inventory items per warehouse and per van, each with its own low-stock alert. Know exactly what you have and where it is before the phone rings.
SLA Deadlines Slip Without Warning
You've got 50+ active service agreements with different response times — 4-hour onsite for enterprise, next-business-day for smaller accounts. Tracking all that in your head or a spreadsheet means penalties you don't see coming.
With FSM Navigator®:
FSM Navigator® is SLA tracking software that gives every job a deadline from the customer's default response window. Live countdowns in the mobile app show which jobs are getting close, and Telegram alerts on Pro and Enterprise give you time to dispatch — not after the penalty hits.
One App from First Call to Renewals
A managed print contract is won once and kept every day: fast break-fix response, PM visits that happen on time, and a renewal that goes through without a fight. FSM Navigator runs that contract in one app, from 2 technicians to 200 and beyond, with no user limit on paid plans.
- Win the work. Keep your service rates, labor and parts in the pricebook, then send quotes customers e-sign online, with good, better and best options when a client is choosing between service levels. (Pro and Enterprise)
- Do the work. Intelligent dispatch sends the tech with the right device skills and keeps adjusting as break-fix calls come in against SLA deadlines (auto-assignment on Pro and Enterprise). Job forms capture the PM checklist, and the customer signs at completion (Pro and Enterprise). The iOS and Android app works offline on every plan.
- Get paid. Invoice from the finished job on every plan. On Pro and Enterprise, customers pay by card or bank transfer (ACH) in their portal, a paid deposit is credited to the invoice automatically, and invoices sync to QuickBooks Online.
- Keep the customer. Service agreements with a service address schedule their own PM visits and track contract response hours (Pro and Enterprise). On Enterprise, an agreement can cover specific devices, and the renewal carries those devices forward.
- Run the business. Job profitability shows the margin on every completed job against labor, parts and mileage (Pro and Enterprise). Toner and parts inventory, device assets and work orders are on Enterprise.
To follow each stage step by step, read how FSM Navigator works.
Copier Technician Dispatch That Keeps Up With Your Fleet
Send techs between toner deliveries, break-fix calls, and scheduled PMs without the phone tag and sticky notes.
Intelligent Scheduling
See your entire week on one screen — free for up to 5 users. Assign toner deliveries, PM visits, and break-fix calls to the right tech based on skills and proximity. The board refreshes on its own through the day.
Intelligent Auto-Assignment
New service call comes in? FSM Navigator® matches it to the closest available tech based on location, skills, and current workload. You approve or let it run.
SLA Countdown Timers
Set a default response window for each customer. Every open job gets a live countdown in the mobile app, and Telegram alerts on Pro and Enterprise warn you before you breach — not after the client calls to complain.
Recurring PM Scheduling
Set monthly, quarterly, or page-count preventive maintenance schedules per device (Enterprise). Jobs auto-generate on schedule. Stay on top of every PM — and the invoice that goes with it.
MPS Invoicing That Gets You Paid Faster
Bill per service call. The invoice is ready to send before your tech is back in the van.
Invoice from the Job Site
Generate invoices directly from completed service calls. Parts used, labor hours, and toner delivered are already filled in. One tap to send to the client.
QuickBooks Sync
Invoices, customers, and payments flow to QuickBooks automatically. Your bookkeeper stays happy, and you stop entering data twice.
Customer Portal Payments
Clients view invoices and pay online through their own portal. No more chasing checks or waiting on net-30 accounts to pay on net-60.
Faster Cash Flow
Same-day invoicing means same-week payments. MPS companies using FSM Navigator® report getting paid an average of 15 days faster.
Average MPS company gets paid 15 days faster with FSM Navigator®
A Mobile App Built for Copier and Printer Technicians
Your techs work in mail rooms, server closets, and warehouse floors where cell signal is spotty at best. This app works offline and syncs when they're back in range.
Offline-First Mobile App Every plan
View job details and log notes, plus serial-tag photos on Pro and parts used on Enterprise — no signal required. Everything syncs when connectivity returns.
Photo Documentation Pro
Snap photos of device model tags, serial numbers, error codes, and paper jam locations. They attach to the job record automatically for future reference.
Full Service History
Every past visit and every part replaced — right on the tech's phone. No calling the office to ask "what fuser did we put in last time?"
Digital Work Orders
Ditch the multi-part forms. Techs fill out digital work orders with parts used, notes, and timestamps — all synced back to the office live.
Track Every Toner Cartridge, Every Drum, Every Van
Know exactly which supplies fit which device model and where they are — warehouse, van, or client site. No more emergency orders or wasted stock.
Van Stock Tracking
Know exactly which toner cartridges, drum units, and fusers are on each service van — updated as techs use or deliver supplies.
Barcode Scanning
Scan toner and parts with your phone camera. No dedicated scanner hardware needed. Inventory counts update as parts are used.
Low-Stock Alerts
Set a low-stock level on each toner item. Get notified before you're out of stock on a cartridge your biggest client needs. Reorder before it's an SLA breach.
Usage Reporting
Parts used are recorded against each job, so the history shows what each client and device consumes. Use it to set reorder levels.
Why Managed Print Companies Choose FSM Navigator
Built for the way MPS businesses actually work — toner runs, break-fix calls, PM contracts, and everything in between.
Free for up to 5 users
Up to 5 users at $0/month — forever. Paid plans include a 14-day free trial. Real scheduling and dispatch for real MPS companies.
Up and Running in Minutes
No mandatory onboarding calls or multi-week rollouts. Sign up, add your techs, start dispatching toner deliveries and service calls. Setup takes under 5 minutes.
No Contracts, Cancel Online Anytime
Month-to-month billing. No annual lock-ins, no hidden fees, no setup charges. You stay because it works, not because you're stuck in a contract. Access continues to the end of your paid period.
Works Offline — Really Every plan
Your techs work in basement mail rooms and secure print rooms where cell signal doesn't reach. Our mobile app works fully offline and syncs when they're back in range.
Toner & Parts on Every Van
Keep toner cartridges, drum units, fusers, and rollers as inventory items per van. Barcode scanning and low-stock alerts are included, and parts used on a job come out of van stock. No more emergency supply runs.
Transparent, Simple Pricing
Free for up to 5 users. Pro at $34.99/user/month. Enterprise at $59.99/user/month. That's it — transparent pricing, no surprise charges, no hidden add-ons.
Why MPS Teams Choose FSM Navigator
SLA Timers You Can Actually See
Every open job carries a deadline from the customer's response window, and live countdowns in the mobile app make it easy to prioritize which device needs attention next — no more missed deadlines.
Know What's on Every Van
Keep toner, drums, and parts as inventory items by technician and warehouse. When a tech needs a cartridge, you can see which van or warehouse holds one.
Scales With Your Fleet
Start with a handful of techs on the Free plan. As your managed fleet grows, upgrade to Pro for auto-assignment, recurring schedules, QuickBooks sync, and a customer portal, or Enterprise for inventory management, asset management, and a work order system.
Common Questions from Managed Print Companies
What's the best software for managed print service companies?
Look for managed print software that runs the whole contract, from service call to renewals. FSM Navigator fits MPS companies from 2 technicians to 200 and beyond, and there is no user limit on paid plans. Scheduling, dispatch, SLA tracking and invoicing start at $0/month for up to 5 users, service agreements are on Pro, and toner and parts inventory is on the Enterprise plan. It is useful on day one, with no weeks of training or five-figure onboarding fees.
How much does MPS field service software cost?
FSM Navigator's Free plan covers up to 5 users with full scheduling, dispatch, and basic invoicing — forever. Pro ($34.99/user/month) and Enterprise ($59.99/user/month) both include a 14-day free trial. No contracts, no setup fees, cancel online anytime; access continues to the end of your paid period.
Does it help with SLA compliance tracking?
Yes. Set a default response window for each customer — 4 hours, 24 hours, whatever the deal requires — and every job for that customer gets an SLA deadline. The mobile app shows a live countdown on each open job, and on Pro and Enterprise, a Telegram alert can warn your team before a deadline is missed.
Is there a free copier service management app?
FSM Navigator's Free plan includes full scheduling and dispatch for up to 5 users, with no trial expiration. You get a schedule board that updates automatically, a mobile app for your technicians, push notifications for job updates, and basic invoicing. It's not a stripped-down demo — MPS companies run their day-to-day operations on it.
Does it integrate with QuickBooks?
Yes. The Pro plan includes a direct QuickBooks Online integration. Turn on automatic sync and invoices, customers, and payments flow over every 15 minutes — your bookkeeper stops dealing with manual data entry and your books stay current. The connection takes about 2 minutes to set up.
How long does setup take?
Setup takes under 5 minutes. Sign up, add your techs and clients (or import your client list from a CSV on Pro and Enterprise), and start scheduling. There's no mandatory onboarding call, no implementation project, and no waiting period. If you run into questions, our support team is here to help.
What happens if a print technician calls in sick?
FSM Navigator automatically detects when a technician becomes unavailable and reassigns their active jobs to the next best available technician based on skills, location, and workload. Zero manual intervention required.
Built for Every Trade
Key Features
More Reading for Managed Print Providers
Consumables on the van, the response windows your contracts promise, and how to judge a system before you switch.
Inventory Management in Field Service
Toner, drums, and fusers sit in three places at once: warehouse, van and job. How to keep the count honest.
Read the articleSLA Tracking in 30 Days
Print contracts live and die on response windows. A staged rollout plan for measuring the ones you already promised.
Read the articleField Service Software Comparison
Six questions that separate a polished demo from a product that holds up once your whole fleet is loaded into it.
Read the articleServing commercial accounts on contract in another trade? See how commercial cleaning contractors run recurring sites, checklists and sign-off.
Your Fleet Is Waiting. Your SLAs Are Ticking.
Join the managed print companies that stopped losing contracts to missed deadlines and started growing. Free for up to 5 users — set up in minutes, not months.
Free forever for up to 5 users — No credit card required