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Core Feature — All Plans

Schedule Every Job. Dispatch the Right Tech.

Whiteboards and spreadsheets can't keep up with a growing service team. FSM Navigator's field service scheduling software gives you a visual calendar, conflict detection, and intelligent dispatch — so nothing falls through the cracks.

Free forever for small teams · 14-day trial on paid plans

The Real Cost

Manual scheduling is quietly killing your margins

Double-bookings you catch too late

Two jobs, same tech, same time slot. You don't find out until the customer calls wondering where their tech is.

Zero visibility into who's where

Is Mike wrapping up across town or stuck on an all-day job? You're guessing — and guessing wrong costs fuel and time.

Hours wasted playing phone tag

Calling techs to check availability, texting job details, confirming ETAs. Your dispatcher spends more time coordinating than dispatching.

What if your schedule updated itself — and everyone saw changes instantly?

How It Works

Job to Jobsite in Three Steps.

1

Create the Job

Pick a date on the calendar, enter the customer and job details, set a priority. Takes under a minute.

2

Assign a Technician

Choose manually or let the system suggest the best fit based on skills, distance, and availability. Pro users get auto-assignment.

3

Tech Gets Notified

Your technician gets an instant push notification with all job details, directions, and customer info. No phone call needed.

From job creation to technician notification — under 60 seconds.

Visual Calendar

Your Entire Week at a Glance

No more flipping between spreadsheets and sticky notes. See every job, every tech, and every open slot on one screen.

  • Weekly and daily views — toggle between bird's-eye planning and hour-by-hour detail
  • Color-coded job status — pending (gray), assigned (blue), in progress (amber), completed (green)
  • Conflict alerts — Intelligent Dispatch automatically prevents scheduling conflicts Pro
  • Filter by technician — isolate one tech's schedule or view the whole team
  • Priority indicators — urgent, high, medium, and low jobs are visually distinct
Weekly Schedule — Feb 16–20
Mon
Tue
Wed
Thu
Fri
Mike R.
Done
Active
Sched
Sched
Open
Sarah L.
Done
Done
Active
Open
Sched
James T.
Sched
Urgent
Done
Active
Sched
Emily K.
Done
Open
Sched
Sched
Active
Completed In Progress Scheduled Urgent Open
Live Dispatch Feed
9:47 AM Mike R. marked Job #312 Completed
9:48 AM Job #318 assigned to Mike R. — ETA 22 min
9:52 AM Sarah L. changed Job #315 to In Progress
10:03 AM SLA warning: Job #309 due in 45 minutes
10:11 AM James T. uploaded 3 photos for Job #317
Intelligent Dispatch

Know Exactly What's Happening. Right Now.

Every status change, every completed job, every SLA warning — visible the moment it happens. No more calling techs to ask "where are you?"

  • Techs update job status from the mobile app with one tap
  • Dispatchers see all updates across every tech on one dashboard
  • Push notifications keep techs informed the instant a job is assigned or updated
  • Job photos, notes, and timestamps captured on-site and visible in real time
See the mobile app experience
SLA Management

Never Miss a Deadline Again

Service level agreements aren't suggestions — they're contracts. FSM Navigator tracks every SLA countdown so your team hits targets before the clock runs out.

  • Live countdown timers on every job with an SLA deadline
  • Priority escalation — urgent jobs jump to the top of the queue
  • Warning alerts before an SLA is about to breach
  • Pause and resume SLA timers when jobs are put on hold
SLA Dashboard
Job #320 — AC Repair On Track
Due in 4h 22m
Job #309 — Pipe Leak Warning
Due in 42m
Job #305 — Furnace Install Breached
Overdue by 1h 15m
Job #316 — Panel Upgrade Paused
Waiting on parts — 2h 10m left
Recurring Templates
HVAC Filter Change — Apex Corp

Monthly · Same technician · Next: Mar 1

Active
Fire System Inspection — City Hall

Quarterly · Auto-assign · Next: Apr 15

Active
Generator Service — Memorial Hospital

Bi-weekly · Best available · Next: Feb 28

Active
Elevator Maintenance — Tower-B

Monthly · Paused until contract renewal

Paused
Recurring Jobs Pro

Set It Once. Jobs Create Themselves.

Maintenance contracts, quarterly inspections, weekly service visits — create a recurring template and let FSM Navigator generate jobs on schedule. Your team never forgets a visit.

  • Daily, weekly, monthly, or custom intervals
  • "Same tech every time" or "best available" assignment modes
  • Pause and resume templates without losing the schedule
  • Each occurrence is a full job — with its own notes, photos, and invoicing
Go Hands-Free Pro

Let the System Pick the Best Tech for You

Manual scheduling works. But what if every job was automatically matched to the ideal technician — based on skills, location, workload, and property and asset history?

That's auto-assignment. Create the job, and the system does the rest in under 30 seconds — verified in field testing (see the benchmark). Available on Pro plans starting at $34.99/user/month.

  • Scores every available tech on 10+ factors
  • Traffic-aware dispatch cuts unnecessary drive time
  • Rebalancing engine adapts when plans change mid-day
Manual vs Auto-Assignment
Manual dispatch
~15 min
With auto-assignment
< 30 sec
97% faster dispatch (~15 min manual → < 30 sec automated)
By the Numbers

What Better Scheduling Actually Looks Like

10 hrs

Saved per dispatcher per week on scheduling

0

Double-bookings with conflict detection enabled

92%

SLA compliance rate for teams using live tracking

$0

Scheduling is free — included on every plan

FAQ

Common Questions

Is scheduling included on the Free plan?
Yes. Calendar scheduling, manual dispatch, SLA tracking, and conflict detection are included on all plans — including Free. Auto-assignment and recurring jobs require Pro or Enterprise.
How long does it take to set up scheduling?
Most teams are scheduling jobs within 15 minutes of signing up. Add your technicians, create your first job, and you're dispatching. No onboarding calls or training sessions required.
Can technicians see their schedule on their phone?
Yes. Technicians use the FSM Navigator mobile app (iOS and Android) to see assigned jobs, update status in real time, capture photos, and navigate to the next site via their preferred maps app.
Does the system prevent double-booking a technician?
Yes. Intelligent Dispatch (Pro plans and above) automatically checks for scheduling conflicts and prevents double-booking when assigning technicians. For manual assignments, dispatchers can view each technician's full calendar to check availability before scheduling.
Can I set up recurring maintenance schedules?
Yes, on the Pro plan. You can create recurring job templates with daily, weekly, monthly, or custom intervals. Each occurrence is generated automatically and can be auto-assigned or manually dispatched.
How does dispatch optimization work?
FSM Navigator uses real-time traffic data to calculate actual drive times between jobs. When assigning work, the system factors in technician location and travel time to minimize windshield time and fuel costs.

Ready to Fix Your Scheduling?

Stop losing jobs to double-bookings and missed SLAs. Start scheduling in under 15 minutes — for free.

Start Scheduling Free

Free forever for teams of 5 · 14-day trial on paid plans · Upgrade to Pro in one click