Schedule Every Job. Dispatch the Right Tech.
Whiteboards and spreadsheets can't keep up with a growing service team. FSM Navigator's field service scheduling software gives you a visual calendar and a dispatch board on every plan, plus intelligent dispatch on Pro — so fewer jobs fall through the cracks. Scheduling sits in the middle of one app: booking requests and signed quotes come in, and the finished visit goes straight to the invoice.
Free for up to 5 users · 14-day trial on paid plans
Manual scheduling is quietly killing your margins
Double-bookings you catch too late
Two jobs, same tech, same time slot. You don't find out until the customer calls wondering where their tech is.
Zero visibility into who's where
Is Mike wrapping up across town or stuck on an all-day job? You're guessing — and guessing wrong costs fuel and time.
Hours wasted playing phone tag
Calling techs to check availability, texting job details, confirming ETAs. Your dispatcher spends more time coordinating than dispatching.
What if your schedule updated itself — and everyone saw the same board?
Job to Jobsite in Three Steps.
Create the Job
Pick a date on the calendar, enter the customer and job details, set a priority. Takes under a minute.
Assign a Technician
Choose a technician manually, or upgrade to Pro auto-assignment to have the system match the best fit based on skills, distance, and availability. Each technician's weekly hours and status are set under technician availability and working hours.
Tech Gets Notified
Your technician gets an instant push notification with the job details, the address to navigate to, and customer info. No phone call needed.
From job creation to technician notification — under 60 seconds.
Your Entire Month at a Glance
No more flipping between spreadsheets and sticky notes. See every job, every tech, and every open slot on one screen.
- Month view with day detail — plan the whole month, then open any day to see every job scheduled on it
- Color-coded by priority — urgent and high-priority jobs stand out at a glance
- Conflict alerts — Intelligent Dispatch automatically prevents scheduling conflicts Pro
- Filter by technician — isolate one tech's schedule or view the whole team
- Priority indicators — urgent, high, medium, and low jobs are visually distinct
Know What's Happening Across the Day.
Every status change, every completed job, every SLA warning — visible on the dispatch board, which refreshes on its own through the day. No more calling techs to ask "where are you?"
- Techs update job status from the mobile app with one tap
- Dispatchers see all updates across every tech on one dashboard
- Push notifications keep techs informed the instant a job is assigned or updated
- Job photos, notes, and timestamps captured on-site and visible to the office
- On Enterprise, text notifications tell customers when a visit is confirmed, the day before, and when the tech is on the way
For how technician GPS location works on the phone, see technician GPS tracking.
Keep Every SLA Deadline in View
Service level agreements aren't suggestions — they're contracts. FSM Navigator® tracks every SLA countdown so your team hits targets before the clock runs out.
- Live countdown timers on every job with an SLA deadline
- Priority escalation — mark a job urgent and the assigned tech gets a push notification
- Warning alerts before an SLA is about to breach
- Pause and resume SLA timers when jobs are put on hold
Set It Once. Jobs Create Themselves.
Maintenance contracts, quarterly inspections, weekly service visits — create a recurring template and let FSM Navigator® generate jobs on schedule. Each visit appears on your schedule on its own. Read more on recurring job scheduling.
- Daily, weekly, every two weeks, monthly, quarterly, or yearly
- "Same tech every time" or "best available" assignment modes
- Pause and resume templates without losing the schedule
- Each occurrence is a full job — with its own notes, photos, and invoicing
Let the System Pick the Best Tech for You
Manual scheduling works. But what if every job was automatically matched to the ideal technician — based on skills, location, workload, and property and asset history?
That's auto-assignment. Create the job, and the system does the rest in seconds. Auto-assignment & intelligent rebalancing are included on Pro plans starting at $34.99/user/month.
- Traffic-aware dispatch cuts unnecessary drive time
- Rebalancing engine adapts when plans change mid-day
One Schedule, Four Ways to Look at It
Different moments of the day need a different view of the same jobs.
Team Board
Every technician is a column, with their assigned jobs as cards beneath. Owners, Managers and Dispatchers use it to check that everyone has a full day.
List
Every job in one table, for working through open items one at a time.
Kanban
Jobs grouped into columns by status, to see how many are waiting, in progress or done. It is a view only: you change a status on the job itself, not by moving cards.
Calendar
Jobs by scheduled date, for planning the week ahead and spotting the days that are already full.
Dispatcher Notes: What the Team Needs to Know
The gate code that changed, the dog, the customer who wants a call first. Put it on the job as a dispatcher note instead of leaving it in one person’s head.
Team Only
Dispatcher notes are for your office team. They are never shown to customers. Owners, Managers and Dispatchers can add them.
Private When Needed
Mark a note private and only the person who wrote it sees it. Shared notes are visible to the rest of your office team.
Editable and Recoverable
The author can edit a note, delete it and restore it later, so a mistaken delete is not final.
Working hours, availability statuses and change requests feed the board and intelligent dispatch. See technician availability, or let intelligent dispatch pick the technician.
Common Questions
Can I see the schedule as a list, a Kanban board or a calendar?
Yes. Jobs show as a list, a Kanban board by status or a calendar, and Owners, Managers and Dispatchers also get a Team Board with a column for each technician.
Can I drag jobs between Kanban columns?
No. The Kanban view shows where jobs stand. You change a job's status on the job itself.
Can I add notes the customer will not see?
Yes. Dispatcher notes are for your office team and are never shown to customers. Mark a note private and only its author sees it.
Is scheduling included on the Free plan?
Calendar scheduling, manual dispatch, and SLA tracking are included on all plans — including Free. Automatic conflict detection and double-booking prevention (Intelligent Dispatch) require Pro or Enterprise; on Free, dispatchers check availability by viewing each technician's calendar.
How long does it take to set up scheduling?
Most teams are scheduling jobs within 15 minutes of signing up. Add your technicians, create your first job, and you're dispatching. No onboarding calls or training sessions required.
Can technicians see their schedule on their phone?
Yes. Technicians use the FSM Navigator mobile app (iOS and Android) to see assigned jobs, update status with one tap, capture photos, and navigate to the next site via their preferred maps app.
Does the system prevent double-booking a technician?
Yes. Intelligent Dispatch (Pro plans and above) automatically checks for scheduling conflicts and prevents double-booking when assigning technicians. For manual assignments, dispatchers can view each technician's full calendar to check availability before scheduling.
Can I set up recurring maintenance schedules?
Yes, on the Pro plan. You can create recurring job templates with daily, weekly, every two weeks, monthly, quarterly, or yearly repeats. Each occurrence is generated automatically and can be auto-assigned or manually dispatched.
How does intelligent dispatch work?
Intelligent dispatch matches each job to the best-placed technician, weighing skills, availability, workload, proximity and SLA urgency.
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More on Scheduling and Dispatch
Field-tested reading on tightening the schedule, protecting deadlines, and what a whiteboard really costs.
SLA Tracking for Field Service Teams
A 30-day plan for getting response and resolution deadlines under control.
Read the article Dispatch & ROIThe Hidden Cost of Manual Dispatch
A five-minute model for what assigning work by hand is costing your operation.
Read the article Fire ProtectionBuilding an Inspection Schedule That Doesn't Slip
How recurring compliance work stays on the calendar instead of quietly falling behind.
Read the articleFor the idea behind the schedule, see what intelligent dispatch means.
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Stop losing jobs to missed visits and SLAs. Start scheduling in under 15 minutes — for free.
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