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Scheduling

FSM Navigator's scheduling tools help you plan your team's workday and assign jobs to the right technicians. Whether you manage two technicians or two hundred, the visual scheduling interface gives you a clear picture of who is doing what and when.

What you can do

  • Dispatch board

    View all technicians, live job status, and dispatch activity in real time. Assign jobs using intelligent auto-assignment or manual selection. Track technician locations on a live map and manage the entire team from one dashboard.

    Using the dispatch board

  • Technician availability

    Set working hours, manage days off, and check availability before assigning jobs — so you never overbook your team.

    Managing technician availability

How scheduling works

FSM Navigator's scheduling system connects your jobs, technicians, and calendar into a single workflow:

  1. Create a job — add the job details, location, and priority.
  2. Check availability — see which technicians are free during the required time window.
  3. Assign the job — let the auto-assignment engine select the best-matched technician, or assign manually from the dispatch board.
  4. Track progress — watch job statuses update in real time as technicians complete their work.

The dispatch board is where you manage the entire scheduling workflow.

Key concepts

Concept Description
Dispatch board A visual timeline showing all technicians and their assigned jobs for a selected date range.
Working hours The hours each technician is available for job assignments.
Time off Scheduled days or periods when a technician is unavailable.
Job assignment Linking a job to a specific technician and time slot.
Auto-assignment Intelligent job assignment that considers skills, location, and availability. Available on the Pro plan and above.

Scheduling across plans

All FSM Navigator plans include core scheduling features. Advanced capabilities are available on higher tiers.

Feature Free Pro Enterprise
Dispatch board
Intelligent auto-assignment
Technician working hours
Time-off management
Jobs tab with search & filters
Active Technicians tab
Live dispatch feed
Real-time map
Auto-assignment
Skill-based matching
Intelligent dispatch & auto-assignment

Start with manual scheduling

Manual scheduling with the dispatch board works well for most teams. As your operation grows, Pro auto-assignment can save hours of daily planning.

Getting started

  1. Set up technician schedules — define working hours for each technician on your team.
  2. Open the dispatch board — navigate to Scheduling > Dispatch Board to see the visual timeline.
  3. Assign your first job — enable auto-assignment to let the engine handle it, or use the assignment dropdown on the job detail page.
Do I need to set up schedules before assigning jobs?

No, but it is strongly recommended. Without defined working hours, the dispatch board cannot show availability and you risk overbooking technicians. Set up schedules first for the best experience.

Can I schedule jobs for multiple days?

Each job is assigned to a single date and time slot. For work that spans multiple days, create separate jobs for each visit and link them to the same customer.

Who can access the dispatch board?

Owners and dispatchers can view and manage the dispatch board. Technicians see only their own assigned jobs through the mobile app.