Referral Program Terms

Who can take part

Any business with an active FSM Navigator account can share its referral link from the Refer a business card on its subscription page. The account Owner accepts these terms for the business before the link is shown.

The business you invite must sign up as a new FSM Navigator company. A business is credited to one referring business only.

How a referral is counted

A referral counts when the new business signs up through your link, or on the same browser within 30 days of clicking it.

When a reward is earned

A reward is earned after the business you referred has paid for 3 full months of FSM Navigator. Refunded months, unpaid invoices and payments under an open dispute do not count.

The reward and its amount are shown on your Refer a business card. FSM Navigator sets them and can change them; a change does not affect a reward you have already earned.

There is a yearly limit on how many rewards one business can earn. The current limit is shown in your account.

How a reward is paid

A credit reward is added to your FSM Navigator account and taken off your next FSM Navigator invoice, or added to your Stripe balance when your subscription is billed through Stripe. A reward has no cash value, cannot be exchanged for money and cannot be moved to another account.

Referrals that do not count

Referring your own business or a business you own or control does not earn a reward. Referrals that share accounts, payment methods or devices may be disqualified.

FSM Navigator may refuse or remove a reward earned through spam, misleading advertising, fake accounts or any other abuse of the program.

Refunds and disputes

If a payment that counted toward a reward is refunded or disputed before the reward is granted, the reward goes back to waiting.

When FSM Navigator has switched on reward reversal, a reward already granted can be taken back if the payments that earned it are later refunded or lost to a dispute. Any part of the credit you already used is taken off your future referral rewards; you are never sent a bill for it.

Changes and ending the program

FSM Navigator may change these terms, or pause or end the referral program, at any time. A new version of these terms is shown to you to accept before you can keep using your link. Rewards already earned under an earlier version are honoured.

Questions

Contact FSM Navigator support with any question about a referral or a reward. These terms sit alongside the FSM Navigator Terms of Service; where the two differ about the referral program, these terms apply.