Refund Policy

FSM Navigator offers a risk-free way to try our platform — every paid plan (Pro and Enterprise) includes a 14-day free trial. A valid payment method is required at signup, but you will not be charged during the trial period.

The Free plan is available indefinitely for up to five (5) users at no cost — no trial period, no expiration.

If you choose to subscribe to a paid plan, our refund policy is designed to be fair and transparent.

This policy supplements our Terms of Service.

Paid Plan Trials. Pro and Enterprise plans include a 14-day free trial with full access to plan features. A valid payment method is required at signup, but you will not be charged during the trial period.

Automatic Billing. When your trial ends, your payment method is automatically charged at the applicable plan rate unless you cancel or downgrade to the Free plan before the trial expires.

No Charge During Trial. $0 is charged to your payment method during the 14-day trial period. You may cancel at any time before the trial ends to avoid being charged.

If your trial expires without an active subscription, your account will automatically revert to the Free plan with its associated feature limits. Data created during the trial is preserved, subject to plan feature limitations.

Trials are limited to one per company per plan type.

You may cancel your paid subscription at any time from your account settings or by contacting our support team.

Cancellation takes effect at the end of your current billing period — you retain full access to paid features until that date.

No partial-month charges are applied when you cancel; you have already paid for the current period.

After cancellation, your account reverts to the Free plan with its feature and user limits.

If your organization exceeds the Free plan user limit upon downgrade, we will work with you to select which accounts remain active.

Refunds are available in the following circumstances:

• Accidental duplicate payment — If you are charged twice for the same billing period, we will refund the duplicate immediately.
• Billing error — If you are charged an incorrect amount due to a system error, we will correct the charge.
• Service unavailable — If you experience downtime that qualifies for service credits under our SLA, you may request credits or a refund depending on severity.
• First billing cycle — If you cancel within seven (7) days of your first paid billing cycle (after the trial), you may request a full refund of that cycle’s charge.

Refund requests outside these circumstances will be evaluated on a case-by-case basis at our discretion.

Submit refund requests to [email protected] with the subject line “Refund Request.”

Include: your company name, the billing date in question, the amount charged, and the reason for your request.

We will acknowledge refund requests within two (2) business days.

Approved refunds are typically processed within five to ten (5–10) business days.

Refunds are issued to the original payment method.

You will receive email confirmation when the refund is processed.

When downgrading from a higher-tier plan to a lower-tier plan mid-cycle, you will receive a prorated credit for the unused portion of the current billing period.

Prorated credits are automatically applied to future invoices — they are not refunded as cash.

When reducing the number of user seats on your plan, any overpayment for the remaining billing period is credited to your account.

Credits have no expiration date and will be applied to your next invoice automatically.

The following are not eligible for refunds:

• Subscription fees for billing periods where the Service was available and used
• Free plan usage (no charge was made)
• Fees for completed billing periods more than thirty (30) days prior
• Professional services, onboarding assistance, or custom development work (if applicable)
• Charges resulting from account misuse, Terms of Service violations, or manual plan selections made by the account owner

If you believe a charge is incorrect and we are unable to resolve it through our normal refund process, you may contact your payment provider to initiate a dispute.

We encourage you to contact us first at [email protected], as we can often resolve billing issues faster than the dispute process.

Please note that initiating a payment dispute (chargeback) may result in temporary suspension of your account pending resolution.

We will cooperate fully with payment providers during the dispute resolution process.

If you have any questions about our refund policy or need billing assistance, please contact us: