Your Entire Office. In Your Tech's Pocket.
The FSM Navigator field service mobile app puts job details, customer info, navigation, and photos on the phone your techs already carry. No paper. No phone tag. No excuses.
Free plan included · Set up in 5 minutes
Acme Services
Tech App
My Jobs Today
3 assigned · 1 in progress
AC Repair — Unit 4B
Riverside Office Park
Furnace Inspection
142 Oak Street
Water Heater Install
78 Maple Drive
Your techs are wasting hours before they touch a single tool
Constant calls to the office
Every job means a phone call for the address, customer notes, or gate code. Your dispatcher becomes a full-time answering machine.
Paper timesheets and notes
Handwritten notes get lost. Timesheets arrive late. Nobody knows what actually happened on-site until someone asks.
Zero field visibility
Where's Mike? Did Sarah finish that 2 o'clock? Is anyone near the emergency call? Without a mobile app, you're flying blind.
What if every technician had everything they need — right on their phone?
Every Job Detail. One Tap Away.
No more calling the office for an address or digging through emails for customer notes. Every assigned job shows up with full context.
- Full job cards — Customer name, address, service type, priority, SLA deadline, and special instructions
- One-tap status updates — Mark jobs as accepted, en route, in progress, or complete
- Completion notes — Add what was done, what parts were used, and what to follow up on
- Asset service history — Review the complete maintenance record for every piece of equipment on site
Dispatchers see status changes in real time. No more “Hey, did you finish that one yet?” calls.
Acme Services
Tech App
Job #1042 — AC Repair
Riverside Office Park · Unit 4B
Acme Properties LLC
Contact: Maria
SLA: 2h 15m
Time remaining
Service Type: AC Maintenance
Special Equip: Freon R410A
Last Visit: 2 weeks ago
Replaced capacitor, system running well
Acme Services
Tech App
Real-time Chat
Stay connected with dispatch
New job for you: 142 Oak St
On my way, 8 mins out
Customer says furnace making noise
Got it. Probably blower motor
Parts in van?
✓ Yep, standard replacement
Talk to Dispatch Without Picking Up the Phone
Push notifications, in-app chat, and GPS tracking keep everyone in sync — without the back-and-forth phone calls.
- Push notifications — New assignments, schedule changes, and SLA warnings appear instantly
- In-app chat Pro — Message dispatch or teammates without leaving the app
- GPS tracking — Dispatchers see each tech's location on the map for smarter job assignments
- 30-day sessions — Stays logged in so your techs aren't fumbling with passwords every morning
Capture Everything. Forget Nothing.
Photos and time logs — all attached to the job record automatically. No more “what happened on that call?” guessing games.
- Photo capture Pro — Snap before/after photos, attach to the job record in one tap
- Time tracking — Clock in when you arrive, clock out when you leave. Per-job time logged automatically
- Completion notes — Document what was done, parts used, and follow-up needs
Acme Services
Tech App
Complete Job #1042
Photos (2/10)
Completion Notes
Replaced capacitor on outdoor unit. System cooling normally. Recommended filter change in 3 months.
No Signal — Offline Mode
3 changes queued for sync
Back Online — Syncing...
3 of 3 changes uploaded ✓
No Signal? No Problem.
Basements, warehouses, rural job sites — your techs don't always have cell service. Offline mode keeps them working regardless.
- View all assigned jobs — Job details cached on-device before heading into the field
- Update status and notes — Changes queued locally until connectivity returns
- Auto-sync — The second a connection is detected, everything uploads in order
- Conflict resolution — If the same job was edited on web and mobile, you choose which version wins
Critical for HVAC, elevator, and industrial maintenance teams working in signal-dead zones.
One Tap to Navigate to Any Job
Every job card has a “Navigate” button. One tap opens Google Maps or Apple Maps with the job site address pre-loaded.
- Opens in Google Maps or Apple Maps — whichever your tech prefers
- Address pulled directly from the job record — no copying and pasting
- Job sequence is optimized by the auto-assignment engine to cut drive time
- GPS location feeds back to the dispatch map for ETA tracking
Riverside Office Park
Completed · 10:30 AM
142 Oak Street
En Route · ETA 12 min
78 Maple Drive
Scheduled · 3:30 PM
Advanced Features for Larger Teams
Enterprise-grade tools for companies managing assets, inventory, and complex equipment.
Barcode Scanning
Point your camera at a part barcode to look up stock and log usage.
EnterpriseMeter Readings
Record equipment meter readings on-site. Threshold alerts trigger maintenance jobs.
EnterpriseInventory Lookup
Check van stock and warehouse availability before heading to the supply house.
EnterpriseProperty Service History
See past jobs, equipment records, and service notes for this location before you knock on the door.
All PlansWhat Happens When Techs Go Mobile
0
Calls to the office for job details
100%
Digital documentation — no paper
Real-time
Status updates to dispatch
30 days
Session stays active — no daily logins
Mobile Features by Plan
Every plan includes the core mobile app. Upgrade to unlock more.
| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| Job management & status updates | |||
| Push notifications | |||
| GPS tracking & navigation | |||
| Time tracking | |||
| Photo capture & attachment | |||
| In-app chat | |||
| Offline mode | |||
| Barcode scanning & inventory | |||
| Meter readings |
Common Questions
What devices does the FSM Navigator mobile app support?
Does the mobile app work without internet?
Is the data on the mobile app encrypted?
How long does it take to set up for my team?
Can dispatchers see where technicians are in real time?
What mobile features are included in the Free plan?
Related Features
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Put Your Entire Business in Their Hands
Give every technician the tools to work faster, document everything, and never call the office for a job detail again.
Start Free TrialFree forever for teams of 5 · 14-day trial on paid plans · Available on iOS & Android
