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Mobile Technician App

The FSM Navigator mobile technician app puts your entire field service operation in your technicians' pockets. Available for iOS and Android, the app gives your team everything they need to view assignments, update job statuses, navigate to customer sites, and capture work documentation — even without an internet connection.

What you can do on mobile

  • Get started

    Download the app, log in, and explore the home screen layout and navigation.

    Getting started

  • Manage jobs

    View assigned jobs, update statuses, add notes and photos, and use parts.

    Job management

  • Inventory on mobile

    Check van stock, use parts on a job, and scan barcodes with your camera.

    Inventory on mobile

  • Asset management

    View assigned assets, record meter readings, and report issues directly from the field.

    Assets on mobile

  • Offline mode

    Keep working when you lose signal. Your data syncs automatically when you reconnect.

    Offline mode

  • Push notifications

    Get real-time alerts for new assignments, status changes, SLA warnings, and chat messages.

    Push notifications

Key highlights

Feature Description
Job management View, accept, start, complete, and document jobs from your phone.
One-tap navigation Tap an address to open directions in your device's default maps app.
Photo capture Take before-and-after photos and attach them directly to a job.
Barcode scanning Use your device camera to scan parts and equipment barcodes.
Offline support Work without internet — your changes sync when connectivity returns.
Push notifications Receive instant alerts so you never miss a new assignment or deadline.
Real-time sync Every update you make on mobile appears on the web dashboard immediately.

Who uses the mobile app?

The mobile app is designed primarily for technicians working in the field. Owners and dispatchers can also install it for on-the-go visibility, but the experience is optimized for field workflows.

Role Primary mobile use
Technician View assignments, update job status, capture photos, navigate to sites
Dispatcher Monitor job progress, reassign jobs, communicate with technicians
Owner Review daily operations and KPIs from anywhere

Platform requirements

Platform Minimum version
iOS iOS 15.0 or later
Android Android 10 (API 29) or later

Keep your app up to date

Enable automatic updates on your device to ensure you always have the latest features and security improvements.

Availability by plan

Most mobile features are available on all plans. Some advanced capabilities require a Pro or Enterprise subscription.

Feature Free Pro Enterprise
View and update jobs
Photo capture
Navigation to sites
Push notifications
Barcode scanning
Van stock and inventory
Offline mode
Asset management

Getting started

If this is your first time using the mobile app, follow these steps:

  1. Download — Install the app from the App Store or Google Play.
  2. Log in — Use the same email and password you use on the web.
  3. Explore — Familiarize yourself with the home screen and navigation.
  4. Enable notifications — Allow push notifications so you receive assignment alerts.

Follow the full getting-started guide