Plumbing Work Orders That Schedule Annual Backflow Tests Automatically.
Hundreds of backflow devices, each with its own annual test date — and emergency calls landing on top all day. FSM Navigator® turns each device's schedule into test work orders that generate themselves, dispatches a certified tester, and keeps every test report attached to the job.
✓ Annual test schedules · ✓ Certified-tester dispatch · ✓ Test reports on every job
Where plumbing work orders fall apart
Test dates live in a spreadsheet
Hundreds of backflow devices, each with its own annual due date, tracked by hand. One missed test and it's the customer who eats the penalty — and remembers who was responsible.
Emergencies bulldoze the schedule
A burst line at 7 a.m. rearranges the whole day, and the scheduled compliance work quietly slides a week. Then a month. Then past the due date.
Test reports nowhere findable
Test reports in a truck, permits in email, inspection records in a photo roll. When the customer or water authority asks for a copy, the hunt begins.
What if every device scheduled its own test — and the report filed itself with the job?
From backflow device to dispatched test work order
- Template the test once
- Backflow test
- Set the recurrence
- Every 12 months
- Every test after that
- Generates itself
Recurring work orders generate from your templates on daily, weekly, monthly, or custom schedules — and intelligent dispatch can assign a certified tester automatically.
Work order management built for plumbing contractors
Compliance schedules that run themselves
Annual backflow tests, water heater services, inspections — set the schedule once and every test work order generates from its template when it comes due. No device slips.
Certified testers, dispatched automatically
Intelligent dispatch evaluates skills, certifications, availability, proximity, and workload — so a backflow test goes to a certified tester, not just whoever is closest.
Test reports on the job
Attach test reports, permits, inspection records, and photos to the work order from the field. Everything stays with the job and its customer history.
Repipes that stay in sequence
Break a repipe into dependent sub-jobs — rough-in, pressure test, fixture set, final. Each stage unlocks when the previous one completes, visible on a timeline.
Estimates customers approve online
Price the repipe or repair on the work order. The customer approves or declines online, the decision is recorded, and approved work moves straight to scheduling.
Budgets and SLA clocks
Track labor and material spend against the work order's budget, and see SLA due times on every job — so commercial accounts get the response their contract promises.
From device schedule to completed test in three steps
Template your compliance visits
Build a work order template for each visit type — backflow test, water heater service, inspection — and set the recurrence that matches each device or account.
Work orders generate and dispatch on schedule
When a test comes due, the work order generates itself from the template, and intelligent dispatch assigns a certified tester with the right skills and availability.
Complete with the test report attached
The tech completes the work order in the mobile app with the test report, readings, and photos attached — so the job, its history, and its compliance records live in one place.
Every device on schedule, every tester certified, every report where the customer can get it.
Plumbing work orders, answered
Can annual backflow tests schedule themselves?
Yes. Set any work order to recur on a daily, weekly, monthly, or custom schedule. When a device's annual backflow test comes due, FSM Navigator generates the work order from your template, ready for your team to schedule — no device slips through the cracks.
Can it dispatch a certified backflow tester?
Yes. Intelligent dispatch evaluates skills, certifications, availability, proximity, and workload when it assigns a work order — so a backflow test goes to a certified tester, not just whoever is closest.
Where do test reports and permits live?
On the work order. Technicians attach test reports, permits, inspection records, and photos from the mobile app, and the documents stay with the job and its customer history — findable when the customer or water authority asks for a copy.
How does it handle a whole-house repipe?
Break the repipe into sub-jobs with dependencies: rough-in, pressure test, fixture set, and final. Each stage unlocks when the one before it completes, and the timeline view shows the whole job at a glance — so the fixture crew isn't dispatched before the pressure test passes.
Can customers approve estimates online?
Yes. Build the estimate on the work order, send it to the customer, and they approve or decline online. The decision is recorded on the job, and approved work moves straight into scheduling.
Which plans include work order management?
Work order management is available on the Enterprise plan — including recurring work orders, sub-job dependencies, budget tracking, estimate approvals, and document attachments. Start with a 14-day free trial to explore the full system.
More for Plumbing Teams
Work Orders for Your Trade
Run Compliance Season Without the Spreadsheet.
Backflow tests that schedule themselves, certified testers dispatched automatically, and every test report attached to the job — built into the field service software your plumbing team already uses.
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