What changed in October 2026
- Text notifications: one-way appointment and on-the-way texts to customers who agree to them, sent from your own Twilio account Enterprise
- AI Connector: connect the AI app you already use; the Owner chooses what it may read, and it drafts while a person sends Enterprise
- Customer emails sent from your own verified domain or your Microsoft 365 mailbox Enterprise
- Jobs can require specific skills, and intelligent dispatch assigns them to a technician who holds every one with a current certification Pro
- Passkeys for signing in on the web and in the mobile app
- New Office Staff role, and My Jobs now shows jobs for anyone they are assigned to