SLA monitoring¶
Work orders with SLA due dates are automatically monitored for approaching and breached deadlines.
How monitoring works¶
A background process runs automatically and checks all active work orders:
| Check | Action |
|---|---|
| SLA warning | Work order is within the warning window (approaching deadline) → notification sent to assigned manager |
| SLA breach | Work order has passed its SLA due date → escalation notification sent |
| Counter reconciliation | Sub-job completion counts are verified and corrected if needed |
Notification channels¶
SLA alerts are delivered through multiple channels simultaneously:
| Channel | Notification Types |
|---|---|
| Push notification | SLA warning, SLA breach |
| SLA breach (escalation) | |
| Telegram | SLA warning, SLA breach |
Configure your channels
Notification preferences can be configured in Settings → Notifications. Team members can opt into or out of specific channels.
Dashboard visibility¶
The Work Orders dashboard provides at-a-glance SLA status:
- Work orders approaching their deadline are highlighted
- Breached work orders are flagged with an urgent indicator
- The dashboard stats widget shows SLA compliance rates