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Gantt view

The Gantt view shows every sub-job of a work order as a bar on a date axis, so you can see the sequence, the schedule and what is late at a glance. Use it to understand the full scope of a project and spot bottlenecks quickly.

Enterprise Plan Feature

Gantt view is available on the Enterprise plan with Work Orders enabled. Open the Gantt tab on the Work Orders page, then choose the work order you want to see.

Overview

Each sub-job is one row. Its bar sits along the date axis from its start day to its end day, and the bar color shows the job's status. A red bar means the sub-job is blocked or overdue, and a small lightning-bolt marker next to a sub-job's name means it depends on another sub-job.

flowchart LR
    A[Open the Gantt tab] --> B[Select a work order]
    B --> C[View the summary and timeline]
    C --> D{What next?}
    D --> E[Click a sub-job name to open its details]
    D --> F[Click Refresh to reload]
    D --> G[Scroll sideways for a long timeline]

Reading the Gantt chart

Summary cards

Above the chart, four cards summarize the work order:

Card What it shows
Progress Overall completion percentage
Required Sub-Jobs Completed required sub-jobs out of the total required
Timeline The date range the sub-jobs cover, or "Not scheduled" when none has a date yet
SLA Due The work order's SLA due date

Color legend

A legend under the chart lists the colors. Each sub-job bar is colored by its job status:

Status Meaning
Pending Waiting to be assigned or started
Assigned A technician has been assigned
In-Progress Work is underway
In-Transit The technician is on the way
Arrived The technician is on site
Completed The sub-job is finished
Declined The assigned technician declined it
Cancelled The sub-job was cancelled
On-Hold Work is paused

A red bar labeled Blocked / Overdue overrides the status color. A sub-job turns red when it is blocked by an unfinished dependency or when its SLA due date has passed, unless it is already completed.

Chart elements

Element Description
Sub-job bar Horizontal bar covering the sub-job's start to end day, with its length in days when the bar is wide enough
Date axis Months across the top, with the weekday letter and day number for each day. Weekends are shaded
Today marker A vertical red line, with today's column highlighted
Dependency marker A lightning-bolt next to a sub-job's name, shown when that sub-job depends on another one
Sub-job name The link in the left column; click it to open the job

Hover over a bar to see its status, start and end dates and length in days.

Sub-jobs without dates

A sub-job with no scheduled dates is drawn from today for one day. If none of the sub-jobs is scheduled, a note above the chart says so.

Interacting with the chart

  • Choose a work order: click the work order button at the top and search for the one you want.
  • Refresh: click Refresh to reload the chart after you change a sub-job.
  • Open a sub-job: click its name in the left column to view and edit the job details.
  • Scroll: when the timeline is wider than the screen, scroll sideways to move along the dates.

Understanding dependencies

The Gantt view flags dependencies but does not draw lines between bars. To see exactly which sub-job depends on which, open the work order's sub-jobs; see Sub-jobs & dependencies.

How dependencies appear

  • A lightning-bolt marker next to a sub-job's name means it depends on another sub-job
  • A red bar means the sub-job is blocked by an incomplete dependency or is past its SLA due date

Watch the sequence

Look for the longest chain of dependent sub-jobs. Delays in any sub-job on that chain directly affect the work order's overall completion date.

Watch for blocked chains

If a sub-job is blocked and other sub-jobs depend on it, the whole chain is held up. Prioritize completing blockers to keep the project on schedule.

Tips for large work orders

Find today first

On a long work order, scroll to the red today marker first. Bars to its left should be finished or close to it.

Focus on blocked items

Red bars signal bottlenecks. Work through the blockers first to keep the overall project moving.

Combine with SLA monitoring

Use the Gantt view alongside SLA monitoring to see which sub-jobs are at risk of missing their deadlines.

What's next