Technician Guide¶
This guide covers everything you need to work efficiently in the field with FSM Navigator. Whether you are on the road, at a customer site, or planning tomorrow's route, you will find the information you need here.
Guides¶
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Your complete guide to viewing, starting, and completing jobs in the field.
Your typical day¶
| Step | Action | Where |
|---|---|---|
| 1 | Check your schedule | Dashboard or Mobile App |
| 2 | Navigate to job site | Tap Navigate in the mobile app |
| 3 | Start the job | Update status to In Progress |
| 4 | Complete the work | Add notes and photos |
| 5 | Mark complete | Update status to Completed |
Key features for technicians¶
- Push notifications — Receive instant alerts when a new job is assigned to you.
- One-tap navigation — Open directions to every job site in your preferred maps app (Pro+).
- Photo capture — Take before-and-after photos to document your work (Pro+).
- Offline mode — Continue working in areas without internet connectivity; changes sync automatically when you reconnect (Pro).
- Job-scoped chat — Message your dispatcher directly from within a job for quick questions or updates.
Feature availability
Some features listed above are available on Pro or Enterprise plans. Your company owner or dispatcher can tell you which plan your company is on. Features not included in your plan are hidden from the interface automatically.
Frequently asked questions¶
Where do I download the mobile app?
Visit the Mobile App section for download links and setup instructions.
I'm new — where should I start?
Follow the Daily Workflow tutorial. It walks you through a complete day in the field from start to finish.
Where to go next¶
- Daily Workflow — Follow a step-by-step walkthrough of a full day in the field.
- Mobile App — Learn how to install and set up the FSM Navigator mobile app.
- Getting Started — New to FSM Navigator? Start here for an overview of the platform.