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Notifications

FSM Navigator keeps your team informed with push notifications, in-app alerts, and email updates — so no one misses a new assignment, a status change, or an approaching deadline. You control what you receive, when you receive it, and how.

Notification types

FSM Navigator sends notifications for key events across your operation:

Event Description Who receives it
Job assigned A job has been assigned to a technician. Assigned technician
Job updated Job details have changed (priority, schedule, notes). Assigned technician, dispatcher
Job completed A technician has marked a job as complete. Owner, dispatcher
Job reassigned A job has been moved to a different technician. Previous technician, new technician
SLA warning A job is approaching its SLA deadline. Assigned technician, dispatcher
Chat message A new message has been posted on a job (Pro+). Team members with access to the job
Invoice created A new invoice has been generated for a completed job. Owner

Stay focused

You don't need to receive every notification. Use the preference settings to enable only the alerts that matter to your role.

Notification channels

Notifications are delivered through three channels:

In-app alerts

A bell icon in the top navigation of the web dashboard shows your unread notification count. Click it to open the Notification Center and review recent alerts.

  • Notifications are listed in reverse chronological order (newest first).
  • Click a notification to navigate directly to the related job, invoice, or chat.
  • Mark individual notifications as read, or use Mark all as read to clear the list.

Push notifications (mobile)

The FSM Navigator mobile app delivers push notifications directly to your phone or tablet.

  • Notifications appear on your lock screen and in your device's notification shade.
  • Tapping a notification opens the relevant screen in the app.
  • Push notifications work even when the app is closed or in the background.

Enable push notifications

When you first open the mobile app, you are prompted to allow notifications. If you declined, you can enable them later in your device's Settings > Notifications > FSM Navigator.

Email notifications

For critical events, FSM Navigator can also send an email to your registered address.

  • Email notifications include a summary of the event and a link to the relevant record.
  • Useful for team members who are not always logged into the app.
  • Can be enabled or disabled per notification type.

Configuring notification preferences

Each user controls their own notification preferences from their profile settings.

Access your preferences

  1. Click your profile icon in the top-right corner of the dashboard.
  2. Select Settings or Profile.
  3. Navigate to the Notifications tab.

Per-type controls

Each notification type can be individually toggled:

Setting Options
In-app alert On / Off
Push notification On / Off
Email notification On / Off

Example configuration

A dispatcher enables push notifications for Job completed and SLA warning but disables email alerts for Chat message to reduce inbox clutter.

Save your preferences

Click Save after making changes. Updated preferences take effect immediately — no logout or restart required.

Quiet hours

Quiet hours let you silence non-critical notifications during off-duty periods.

How it works

  • Set a start time and end time (for example, 8:00 PM to 7:00 AM).
  • During quiet hours, push notifications and in-app alerts are suppressed.
  • Critical notifications — such as SLA breach warnings — are still delivered regardless of quiet hours.
  • Quiet hours use the timezone configured in your company settings.

Set up quiet hours

  1. Go to Profile > Settings > Notifications.
  2. Toggle Quiet hours to On.
  3. Set your preferred start and end times.
  4. Click Save.

Quiet hours are per-user

Each team member sets their own quiet hours. Owners and dispatchers cannot override an individual technician's quiet hours setting.

Notification center (web)

The Notification Center is your hub for reviewing and managing alerts on the web dashboard.

Feature Description
Unread count A red badge on the bell icon shows the number of unread notifications.
Quick preview Hover or click the bell to see a summary of recent notifications.
Direct navigation Click any notification to jump to the relevant job, invoice, or chat.
Mark as read Dismiss individual notifications or clear all at once.

Mobile push notifications

The FSM Navigator mobile app supports full push notification delivery on both iOS and Android.

  • Real-time delivery — notifications arrive within seconds of the triggering event.
  • Rich content — notifications include the job title, event type, and a brief summary.
  • Tap to open — tapping a notification takes you directly to the relevant screen in the app.
  • Background delivery — notifications are received even when the app is not in the foreground.

For more about the mobile experience, see the Mobile App guide.

Best practices

Practice Why it helps
Enable push for assignments Ensures technicians see new jobs immediately, reducing response time.
Use quiet hours Prevents after-hours disruptions while still delivering critical SLA alerts.
Review preferences quarterly As your role or workload changes, adjust notification types to stay relevant.
Use in-app center for catch-up Start your day by reviewing the Notification Center for anything you missed overnight.