Communication¶
Effective field service depends on fast, reliable communication. FSM Navigator gives your team real-time chat tied directly to jobs and instant notifications across web and mobile — so dispatchers, technicians, and owners stay aligned without switching between apps.
Communication tools¶
-
Team Chat
Send and receive messages linked to specific jobs. Every conversation is preserved on the job record for a full history of coordination.
-
Notifications
Receive push notifications, in-app alerts, and email updates when jobs are assigned, updated, or approaching an SLA deadline.
Why it matters¶
| Challenge | How FSM Navigator helps |
|---|---|
| Missed updates on urgent jobs | Real-time push notifications alert technicians instantly when a job is assigned or updated. |
| Scattered conversations | Team Chat keeps every message attached to the relevant job — no lost texts or emails. |
| After-hours disruptions | Quiet hours let technicians silence non-critical notifications outside work hours. |
| No record of coordination | Chat history is preserved on each job record, creating a searchable audit trail. |
Feature availability¶
| Feature | Free | Pro | Enterprise |
|---|---|---|---|
| In-app notifications | |||
| Email notifications | |||
| Mobile push notifications | |||
| Team Chat (job-linked messaging) | |||
| Quiet hours | |||
| Encrypted messages |
Next steps¶
- New to FSM Navigator? Start with the Getting Started guide to set up your account and team.
- Want to coordinate on jobs? Learn how to use Team Chat.
- Need to fine-tune alerts? Configure your Notification preferences.
- Managing your team? Review Roles and permissions to understand who receives which notifications.