Skip to content

Plans and pricing

Choose the plan that fits your operation. Start free with up to 5 users, and upgrade as your team grows. All plans include bank-grade encryption and unlimited jobs.

Pricing

Free Pro Enterprise
Monthly $0/user $34.99/user $59.99/user
Annual $0/user $27.99/user $47.99/user
Annual savings — Save 20% Save 20%
Maximum users 5 Unlimited Unlimited

Free plan — no payment method required

Start with the Free plan instantly — no payment method, no trial period, no commitment. Pro and Enterprise plans offer a 14-day free trial; a payment method is required at signup, but $0 is charged until the trial ends.

Feature comparison

Feature Free Pro Enterprise
Job scheduling ✅ ✅ ✅
Manual dispatch ✅ ✅ ✅
Real-time status board ✅ ✅ ✅
Job-scoped chat ✅ ✅ ✅
Basic invoicing ✅ ✅ ✅
Mobile app (iOS & Android) ✅ ✅ ✅
Encrypted data ✅ ✅ ✅
Unlimited jobs ✅ ✅ ✅
Feature Free Pro Enterprise
Auto-assignment — ✅ ✅
Workload rebalancing — ✅ ✅
KPI dashboard — ✅ ✅
Recurring jobs — ✅ ✅
Company branding — ✅ ✅
Team chat — ✅ ✅
Booking time windows — ✅ ✅
Bulk customer import — ✅ ✅
Job photos (up to 10) — ✅ ✅
Push notifications — ✅ ✅
One-tap navigation — ✅ ✅
Time tracking — ✅ ✅
SLA management — ✅ ✅
Advanced reporting — ✅ ✅
Customer portal — ✅ ✅
Portal payments (Stripe) — ✅ ✅
QuickBooks integration — ✅ ✅
Offline mode with sync — ✅ ✅
Feature Free Pro Enterprise
Inventory management — — ✅
Enterprise REST API — — ✅
Custom skill categories — — ✅
Asset management — — ✅
Job photos (up to 20) — — ✅
Unlimited bulk import — — ✅

Resource limits by plan

Resource Free Pro Enterprise
Users 5 Unlimited Unlimited
Jobs Unlimited Unlimited Unlimited
Invoices 100/month Unlimited Unlimited
Job photos per job — 10 20
Bulk import rows/day — 50 Unlimited
API writes/day — — 1,000
API reads/day — — 50,000
Asset records — — Unlimited

Which plan is right for you?

Choosing the right plan

  • Solo operator or startup (1–5 people)? → Start with Free. You get unlimited jobs and invoicing at no cost.
  • Growing team (5–20 people)? → Choose Pro. Auto-assignment, KPI dashboards, recurring jobs, the customer portal, portal payments, QuickBooks sync, and offline mode save hours every week.
  • Large operation (20+ technicians)? → Go Enterprise. Inventory management, asset tracking, work-order management, and the REST API power complex operations.

Plan scenarios

Acme HVAC is a one-person shop handling residential AC repairs. With the Free plan, the owner schedules jobs, sends invoices, and tracks progress from the mobile app — all at no cost.
Plan Free
Users 1
Monthly cost $0

Acme HVAC has grown to 8 technicians and 2 dispatchers. The Pro plan unlocks auto-assignment, KPI tracking, and recurring maintenance jobs.
Plan Pro (annual)
Users 10
Monthly cost 10 × $27.99 = $279.90
Annual total $3,358.80

Acme HVAC now runs 25 technicians, manages a parts warehouse, and tracks field assets across hundreds of locations. The Enterprise plan powers inventory tracking, asset management, and a REST API for their ERP.
Plan Enterprise (annual)
Users 28
Monthly cost 28 × $47.99 = $1,343.72
Annual total $16,124.64

Billing details

  • All prices are in USD.
  • You are billed per active user — deactivated users are not charged.
  • Annual plans are billed as a single payment for the year.
  • Upgrade or downgrade at any time — prorated credits are applied automatically.
  • Payment is accepted via credit card (Visa, Mastercard, American Express).

How billing works

  1. Choose a plan and billing cycle — Select Free, Pro, or Enterprise on a monthly or annual basis.
  2. Add your team — Invite technicians, dispatchers, and managers. Each active user counts toward your per-user charge.
  3. Receive your invoice — Invoices are generated at the start of each billing period and are available under Settings → Subscription → Invoices.
  4. Adjust as you grow — Add or remove users at any time. Your next invoice reflects the updated headcount.

Prorated credits

When you switch plans mid-cycle, FSM Navigator calculates the unused portion of your current plan and applies it as a credit toward the new plan. You only pay the difference.

Reviewing past invoices

Navigate to Settings → Subscription → Invoices to download PDF copies of all past invoices for your records.

Frequently asked questions

Can I try Pro or Enterprise features before upgrading?

Every new account starts on the Free plan with full access to core features. When you are ready to explore Pro or Enterprise capabilities, upgrade from Settings → Subscription — you can downgrade again at any time.

What happens if I exceed the Free plan's 5-user limit?

The Free plan supports up to 5 active users. To add more team members, upgrade to Pro or Enterprise, which both support unlimited users.

How are users counted for billing?

Only active users count toward your subscription. If you deactivate a user — for example, when a technician leaves your company — that seat is freed and no longer charged on your next invoice.

Are there setup fees or contracts?

No. There are no setup fees, cancellation fees, or long-term contracts. You pay only for the plan and number of users you choose, and you can cancel at any time.

Are there transaction fees on customer portal payments?

When your customers pay invoices through the portal, Stripe's standard payment processing fees apply. FSM Navigator adds a 1.5% platform fee per transaction — no hidden charges, no monthly minimums.

Can I switch between monthly and annual billing?

Yes. Navigate to Settings → Subscription and select your preferred billing cycle. If you switch from monthly to annual, the 20% discount takes effect immediately and any remaining balance on your current cycle is prorated.

What happens to my data if I downgrade?

Your data is never deleted when you downgrade. Features that are not available on the lower plan become read-only — for example, if you move from Enterprise to Pro, you can still view your existing inventory records but cannot create new ones.

Do you offer discounts for nonprofits or educational institutions?

Please contact our sales team to discuss special pricing for qualifying organizations.

Next steps