Skip to content

Plans and pricing

Choose the plan that fits how you run your business. Free covers scheduling, dispatch, the mobile app and invoicing for up to 5 users. Pro adds the rest of the customer lifecycle: online booking, quotes, job forms, portal payments, service agreements and memberships. Enterprise adds work orders, inventory, assets, the REST API, webhooks and customer emails sent from your own domain or Microsoft 365. Pro and Enterprise have no user limit, and every plan includes data encryption and unlimited jobs.

Pricing

Free Pro Enterprise
Monthly $0/user $34.99/user $59.99/user
Annual $0/user $27.99/user $47.99/user
Annual savings — Save 20% Save 20%
Maximum users 5 Unlimited Unlimited

Free plan — no payment method required

Start with the Free plan instantly — no payment method, no trial period, no commitment. Pro and Enterprise plans offer a 14-day free trial; a payment method is collected when the trial starts, but $0 is charged until the trial ends.

Feature comparison

Feature Free Pro Enterprise
Job scheduling ✅ ✅ ✅
Manual dispatch ✅ ✅ ✅
Status board ✅ ✅ ✅
Job-scoped chat ✅ ✅ ✅
Basic invoicing ✅ ✅ ✅
Mobile app (iOS & Android) ✅ ✅ ✅
Offline-first app with sync ✅ ✅ ✅
Push notifications ✅ ✅ ✅
SLA timers ✅ ✅ ✅
Customer ratings after each visit ✅ ✅ ✅
Encrypted data ✅ ✅ ✅
Unlimited jobs ✅ ✅ ✅
Feature Free Pro Enterprise
Auto-assignment — ✅ ✅
Required skills on jobs — ✅ ✅
Workload rebalancing — ✅ ✅
KPI dashboard — ✅ ✅
Recurring jobs — ✅ ✅
Company branding — ✅ ✅
Team chat — ✅ ✅
Booking time windows — ✅ ✅
Bulk customer import — ✅ ✅
Job photos (up to 10) — ✅ ✅
One-tap navigation — ✅ ✅
Time tracking — ✅ ✅
Advanced reporting — ✅ ✅
Customer portal — ✅ ✅
Portal payments (Stripe) — ✅ ✅
QuickBooks integration — ✅ ✅
Service agreements (customer and site, labor-only or inspection-only coverage) — ✅ ✅
Pricebook (services, labor and materials price list) — ✅ ✅
Online booking page — ✅ ✅
Quotes with good, better, best options and customer e-signature — ✅ ✅
Job forms, checklists and customer sign-off — ✅ ✅
Google review invitations and low-rating alerts — ✅ ✅
Membership plans with member pricing and automatic card payments — ✅ ✅
Job profitability — ✅ ✅
Custom fields on jobs and customers — 10 each 50 each
Mileage tracking — ✅ ✅
Weekly business reports — ✅ ✅
Telegram notifications — ✅ ✅
Feature Free Pro Enterprise
Inventory management — — ✅
Enterprise REST API — — ✅
Custom skill categories — — ✅
Asset management — — ✅
Equipment-linked service agreements and parts coverage — — ✅
Pricebook materials linked to inventory — — ✅
Job photos (up to 20) — — ✅
Unlimited bulk import — — ✅
Work orders with estimates and customer approval — — ✅
Outbound webhooks — — ✅
Booking widget for your own website — — ✅
Booking page on your own domain — — ✅
Customer emails from your own domain or Microsoft 365 — — ✅

Resource limits by plan

Resource Free Pro Enterprise
Users 5 Unlimited Unlimited
Jobs Unlimited Unlimited Unlimited
Invoices 100/month Unlimited Unlimited
Job photos per job — 10 20
Bulk import rows/day — 50 Unlimited
API writes/day — — 1,000
API reads/day — — 50,000
Asset records — — Unlimited
Custom fields per record type — 10 50

\"Unlimited\" users means no plan ceiling — you set the limit

Pro and Enterprise don't cap how many users you can have. The limit is simply the number of seats (user licenses) you choose to pay for. Add or remove seats at any time from Settings → Subscriptions; your seat count is your active-user limit. See Changing the number of user seats.

Which plan is right for you?

Choosing the right plan

  • Up to 5 people and you mainly need scheduling and invoicing? → Start with Free. You get unlimited jobs, the mobile app and invoicing at no cost.
  • You want customers to book, sign quotes and pay online, and you sell maintenance plans? → Choose Pro. It adds the booking page, pricebook and quotes, auto-assignment, job forms, portal payments, QuickBooks sync, service agreements and memberships.
  • You run multi-step projects, stock parts or track customer equipment? → Go Enterprise. It adds work orders and estimates, inventory, asset management, the REST API and webhooks.

Team size doesn't decide the plan. Pro and Enterprise have no user limit, so a 3-person shop can run Enterprise and a 60-tech company can run Pro.

Plan scenarios

Acme HVAC is a one-person shop handling residential AC repairs. With the Free plan, the owner schedules jobs, sends invoices, and tracks progress from the mobile app — all at no cost.
Plan Free
Users 1
Monthly cost $0

Acme HVAC has grown to 8 technicians and 2 dispatchers. The Pro plan includes auto-assignment, KPI tracking, and recurring maintenance jobs.
Plan Pro (annual)
Users 10
Monthly cost 10 × $27.99 = $279.90
Annual total $3,358.80

Acme HVAC now runs 25 technicians, manages a parts warehouse, and tracks field assets across hundreds of locations. The Enterprise plan powers inventory tracking, asset management, and a REST API for their ERP.
Plan Enterprise (annual)
Users 28
Monthly cost 28 × $47.99 = $1,343.72
Annual total $16,124.64

Billing details

  • All prices are in USD.
  • You are billed per active user — deactivated users are not charged.
  • Annual plans are billed as a single payment for the year.
  • Upgrade or downgrade at any time. Upgrades are prorated for the rest of the period; downgrades take effect at the end of the period you have paid for.
  • Payment is accepted by credit card (Visa, Mastercard, American Express) or from a US bank account (ACH direct debit).

How billing works

  1. Choose a plan and billing cycle — Select Free, Pro, or Enterprise on a monthly or annual basis.
  2. Add your team — Invite technicians, dispatchers, and managers. Each active user counts toward your per-user charge.
  3. Receive your invoice — Invoices are generated at the start of each billing period and are available under Settings → Subscriptions → Billing History.
  4. Adjust as you grow — Add or remove users at any time. Your next invoice reflects the updated headcount.

Prorated upgrades

When you upgrade mid-cycle, FSM Navigator® deducts the unused portion of your current plan from the new plan's price for the rest of the period. You only pay the difference. Downgrades and cancellations take effect at the end of the period you have already paid for, with no refund or credit for the unused portion.

Reviewing past invoices

Navigate to Settings → Subscriptions → Billing History to download PDF copies of all past invoices for your records.

Frequently asked questions

Can I try Pro or Enterprise features before upgrading?

Every new account starts on the Free plan with full access to core features. When you are ready to explore Pro or Enterprise capabilities, upgrade from Settings → Subscriptions — you can downgrade again at any time.

What happens if I exceed the Free plan's 5-user limit?

The Free plan supports up to 5 active users. To add more team members, upgrade to Pro or Enterprise, which both support unlimited users.

How are users counted for billing?

Only active users count toward your subscription. If you deactivate a user — for example, when a technician leaves your company — that seat is freed and no longer charged on your next invoice.

Are there setup fees or contracts?

No. There are no setup fees, cancellation fees, or long-term contracts. You pay only for the plan and number of users you choose, and you can cancel at any time.

Are there transaction fees on customer portal payments?

When your customers pay invoices through the portal, Stripe's standard payment processing fees apply. A platform fee also applies to each online payment, and the pricing page shows the current rate. There are no monthly minimums.

Can I switch between monthly and annual billing?

Yes. Navigate to Settings → Subscriptions and select your preferred billing cycle. If you switch from monthly to annual, the 20% discount takes effect immediately and any remaining balance on your current cycle is prorated.

What happens to my data if I downgrade?

Your data is never deleted when you downgrade. Features that are not available on the lower plan become read-only — for example, if you move from Enterprise to Pro, you can still view your existing inventory records but cannot create new ones.

Do you offer discounts for nonprofits or educational institutions?

Please contact our sales team to discuss special pricing for qualifying organizations.

Next steps