Payment methods¶

FSM Navigator uses a secure, hosted checkout for all payment processing. Your card details are never stored on FSM Navigator servers — they are handled entirely by our PCI-compliant payment provider. This guide covers adding a card, updating your payment information, handling failures, and accessing your invoice history.

Accepted payment methods¶

FSM Navigator accepts the following credit and debit cards:

Card type	Supported
Visa
Mastercard
American Express

Add a payment method¶

When you first upgrade from the Free plan, you are prompted to add a payment method during checkout.

1. Go to Settings → Billing and click Change plan.
2. Select your desired plan and billing cycle.
3. Click Proceed to checkout.
4. You are redirected to a secure checkout page hosted by our payment provider.
5. Enter your card number, expiration date, and CVC.
6. Click Pay to complete the transaction.
7. You are returned to FSM Navigator with your new plan active.

Update your payment method¶

To change the card on file for future renewals:

1. Navigate to Settings → Billing.
2. Click Update payment method.
3. You are redirected to the secure checkout page.
4. Enter your new card details and confirm.
5. Future charges are billed to the updated card automatically.

Auto-renewal¶

Your subscription renews automatically at the end of each billing period:

• Monthly plans renew on the same date each month.
• Annual plans renew on the anniversary of your subscription start date.

At renewal, FSM Navigator charges the card on file for the upcoming period. You receive an invoice by email and a copy is available under Settings → Billing → Invoices.

To stop auto-renewal, downgrade to the Free plan. Your paid features remain active until the end of the current billing period.

Payment failure handling¶

If a payment fails at renewal, FSM Navigator follows a structured recovery process to give you time to resolve the issue.

Grace period¶

When a payment fails, your account enters a grace period of 1 day:

1. Payment fails — You receive an email notification that your payment could not be processed.
2. Grace period begins — Your account continues to operate normally during the grace period.
3. Warning notification — A follow-up warning email is sent 12 hours before the grace period ends.
4. Grace period expires — If the payment is still not resolved, your account is downgraded to the Free plan.

Common reasons for payment failure¶

Retry a failed payment¶

After updating your payment method during the grace period:

1. Go to Settings → Billing.
2. Click Retry payment or Pay now on the outstanding invoice.
3. Complete payment through the secure checkout page.
4. Your account returns to normal operation immediately.

Invoice history and receipts¶

All invoices are available for download as PDF files for your bookkeeping.

View invoices¶

1. Navigate to Settings → Billing → Invoices.
2. You see a list of all invoices sorted by date, including:
   • Invoice number
   • Billing period
   • Amount charged
   • Payment status (Paid, Pending, Failed)
3. Click any invoice to view its details.

Download a receipt¶

1. Open the invoice you need from Settings → Billing → Invoices.
2. Click Download PDF to save a copy.
3. The PDF includes your company name, invoice line items, taxes, and payment confirmation — suitable for expense reports and tax records.

Frequently asked questions¶

Related guides¶

• Plans and pricing — Compare plans and per-user pricing
• Upgrading and downgrading — Switch plans and understand proration
• Managing your subscription — View your current plan details
• Payment recovery and downgrade — What happens after a failed payment